Emerging Markets : Business and Management Studies Journal

The Impacts of Leadership and Decision-Making Styles Middle Management on the QMS Implementation and Firm Performance

Mohamad Tohari, Soebowo Musa — Fri, 15 Dec 2023 00:00:00 +0700

In heavy equipment and mining companies, it is important to always maintain the quality of the products and services provided to customers. Quality Management System (QMS) as a standard has a very important role in maintaining the company's business continuity. Quality management includes customer focus, leadership, people engagement, process approach, improvement, evidence-based decision making, and relationship management. Middle management leadership and decision-making styles as well as the implementation of QMS are examined in this study to see the extent of their correlation with firm performance.

The research was conducted on a heavy equipment company in Indonesia with a case study of PT. United Tractors, Tbk by involving 55 middle management respondents and 310 subordinates in 55 branch offices/sites throughout Indonesia. The results of the study concluded that QMS implementation was the only construct in this study that was positively relationship to firm performance, while decision making style was negatively relationship and leadership style was not significantly relationship. In another section, it was also confirmed that leadership style was negatively relationship to decision making style, it was also found that leadership and decision-making style middle management had no relationship to QMS implementation. Leadership style middle management PT. United Tractors, Tbk is known to be more inclined to the laissez faire style compared to the transformational and transactional styles, while the decision-making style is strongly predicted to dependent style compared that avoidant, rational and spontaneous styles.

Keyword: Leadership style, Decision making style, QMS implementation, Firm performance

Implementasi Sistim Opera Terhadap Pelayanan Kepada Tamu di Front Office Hotel Borobudur Jakarta

Hendaris Adriyanto, Muhamad Haekal — Fri, 15 Dec 2023 09:24:13 +0700

Penelitian ini fokus kepada sistim opera yang banyak digunakan sebagai hotel sistem pada banyak hotel, termasuk diantaranya adalah hotel borobudur jakarta. Sistim ini memberikan banyak fitur untuk proses cek in, tamu menginap sampai tamu cek out. Namun dalam perjalanannya banyak fitur-fitur yang tersedia tidak dapat dimanfaatkan secara maksimal oleh front desk agent yang menyebabkan pelayanan kepada tamu menjadi tidak maksimal. Dimana masih sangat tergantungnya front desk agent untuk mencari tahu lewat staf lain dibanding menggunakan fitur yang tersedia. Yang tentu saja berdampak pada pelayanan kepada tamu. Penelitian ini dilakukan di hotel borobudur jakarta. Teknik pengumpulan data dibagi menjadi dua, yaitu data primer dan data sekunder. Data primer didapatkan saat penulis melakukan internship. Sedangkan data sekunder didapatkan dengan metode studi kepustakaan dan media elektronik seperti internet. Hasil penelitian deskriptif menunjukkann bahwa belum maksimalnya kinerja front desk agent dalam memanfaatkan seluruh fitur yang ada di sistim opera yang menyebabkan pelayanan kepada tamu tidak memuaskan.

Industry Clustering Model on the Indonesia Stock Exchange in the COVID-19 Pandemic Era Using K-Means

Nurinda Saumananda Suroso, Jerry Heikal — Fri, 15 Dec 2023 09:33:33 +0700

The COVID-19 pandemic has greatly affected the sustainability of large and small businesses around the world. The government of the capital city of DKI Jakarta implemented a special policy by announcing the implementation of Large-Scale Social Restrictions or PSBB starting April 2020 to tackle the spread of COVID-19. Given the situation in the year 2020, this study was conducted to determine whether Covid-19 has an impact on industries listed in Indonesia Stock Exchange (IDX) based on the 2020 financial report. This quantitative study uses the K-Means Clustering algorithm to group similar industries based on its Debt to Equity Ratio, Operating Profit Margin, and Sales Growth. Data is processed using Python with Anaconda and Jupyter Notebook as the IDE platform. From 50 industries that were sampled, 8 industries were very negatively affected, 3 industries were negatively affected, 28 industries were neutrally affected, 10 industries were positively affected, and 1 industry was very positively affected.

Analisis Faktor Yang Mempengaruhi Minat Berwirausaha Mahasiswa Institut Teknologi Indonesia

Fri, 15 Dec 2023 09:49:05 +0700

This research aims to measure entrepreneur personality, entrepreneur knowledge, and family environment on entrepreneurial interest from college student Institute technology of Indonesia. The research problem is finding the influence of potential entrepreneur personality entrepreneurial knowledge and family environment on entrepreneur’s interest. This research uses a quantitative approach. The population is the institute technology of Indonesia student with sample determinated use a purposive sampling technique because student not known certainty number interest entrepreneurship. Data were collected with a questionnaire instrument for validity and reliability using SPSS. Classic assumption test was first performed as a prerequisite for analysis multiple linear. Definitive assumption results obtained that data are normally distributed, multicollinearity and heteroscedasticity do not occur. Results of the regression analysis prove that simultaneously, personality, knowledge, and family environment variables influence the interest of ITI student entrepreneurs. However, partially, only personality and family environmental variables influence interest entrepreneurship. The magnitude of the coefficient of determination is 62.3%, meaning that there are 37.7% other variables not included in this study that also affect ITI students’ interest in becoming an entrepreneur.

The Effect of the Covid 19 Pandemic on the Financial Performance of Companies in the Tourism Sector Listed on the Indonesia Stock Exchange

Arka Yogaswara Basunanda, Haryati Setyorini — Fri, 15 Dec 2023 10:10:01 +0700

ABSTRACT

The purpose of this research to analyze the effect of the covid 19 pandemic on the financial performance of companies in the tourism sector listed on the Indonesian stock exchange during 2019 to 2021. This type of research is explanatory. The population of this study are tourism sector companies listed on the Indonesia Stock Exchange from 2019 to 2021. The sample in this study are 12 tourism companies selected by purposive sampling. The data used is secondary data in the form of financial statements of tourism companies. The analytical tool in this study uses SPSS with the analysis technique of the sample paired t test. The results of this study indicate that the Return on Equity Variable there is no significant difference in tourism companies listed on the Indonesia Stock Exchange, the Operating Profit Margin Variable there is no significant difference in tourism companies listed on the Indonesia Stock Exchange, the Return on Assets variable has no significant difference in tourism companies listed on the Indonesia Stock Exchange, the Variable Current Ratio there is no significant difference in tourism companies listed on the Indonesia Stock Exchange, the Variable Debt to Equity Ratio there is no significant difference in the tourism companies listed on the Indonesia Stock Exchange, the Variable Size of the Company does not exist significant difference in tourism companies listed on the Indonesia Stock Exchange.

Keywords : Covid 19 Pandemic, Financial Performance